FAQ

Frequently Asked Questions

When will my order ship?

Orders are typically processed within 1–3 business days. Shipping times may vary depending on weather and holidays.

How are plants packaged?

Each plant is carefully inspected, secured, and packaged to help ensure it arrives safely and in excellent condition.

Will my plant look exactly like the photo?

Because every plant is unique, natural variations in size, shape, and variegation are expected. Each plant has its own character.

What should I do when my plant arrives?

Open the package as soon as possible, inspect the plant, and place it in bright, indirect light. Allow time for it to adjust before repotting.

Do you accept returns?

Please review our Refund Policy for complete details. If your plant arrives with a shipping-related issue, contact us promptly with clear photos.

Do you ship year-round?

Yes. We monitor weather conditions and may adjust shipping schedules to help protect plants during extreme temperatures.

How can I contact you?

Visit our Contact page or email us, and we’ll be happy to help.