Refund policy

At Black’s Monstera Plant Co., we take great care in selecting, packaging, and shipping every plant. Because plants are living products, each one is unique and may naturally vary in size, color, shape, variegation, and growth habit.

All sales are final. Due to the perishable nature of live plants, we do not accept returns or exchanges.

If your order arrives damaged, you must contact us within 2 hours of the confirmed delivery time and provide clear photographs of:

• the shipping box,
• the shipping label,
• the packaging materials,
• and the damaged plant(s).

Failure to report damage within this timeframe may result in your claim being denied.

Black’s Monstera Plant Co. is not responsible for delays, mishandling, or damage caused by the shipping carrier, weather conditions, incorrect shipping addresses provided by the customer, or packages left unattended after delivery.

Approved refunds or replacements are issued solely at the discretion of Black’s Monstera Plant Co. We reserve the right to deny any claim that does not meet the requirements outlined in this policy.

By placing an order, you acknowledge that you have read and agree to this Return & Refund Policy.