Refund Policy
Refund Policy
At Black’s Monstera Plant Co., we take pride in providing healthy, carefully selected tropical plants. Because every plant is a living product, please review our refund policy before placing an order.
Live Plants
All live plant sales are considered final.
Due to the perishable nature of live plants, we cannot accept returns or exchanges once an order has shipped.
Order Cancellations
Orders may be canceled before shipping.
Approved cancellations are subject to a 25% restocking fee, which covers payment processing, order preparation, and administrative costs.
Once an order has shipped, it cannot be canceled.
Shipping Issues
If your plant arrives severely damaged or no longer viable due to shipping, please refer to our Live Arrival Guarantee page.
Claims must be submitted within the timeframe outlined in that policy.
Natural Variations
Plants are living organisms.
Each plant is unique and may naturally vary in:
- Size
- Shape
- Leaf count
- Variegation
- Color
- Growth pattern
These natural differences are not considered defects.
Customer Responsibility
Customers are responsible for:
- Providing the correct shipping address
- Bringing packages inside promptly after delivery
- Following appropriate plant care instructions after arrival
We cannot issue refunds for damage resulting from incorrect addresses, delayed retrieval after delivery, improper care, or environmental conditions after the package has been delivered.
Refunds
If a refund is approved, it will be issued to the original payment method.
Processing times vary depending on your financial institution.
Questions?
If you have questions before placing an order, please contact us. We’re always happy to help you make an informed purchase.
Thank you for choosing Black’s Monstera Plant Co.
Luxury Plants. Exceptional Service.